Returns & Exchanges
At B Free Australia, we want you to feel confident and comfortable in your purchase, which is why we offer a flexible 30-day return policy for most items. Please ensure all products remain in their original condition with tags attached and hygiene stickers in place to qualify for a refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all labels are intact and the garment is unworn and unwashed.
Post Your Items
Print your generated shipping label and drop your parcel off at any Australia Post location or designated carrier point.
Receive Your Refund
Once our warehouse team inspects and approves your return, your refund or store credit will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing